Jobbeschreibung

German-speaking Customer Service in Lisbon

Are you a troubleshooting person and your mother tongue is German? Want to be part of a greater market platform? We offer you an exciting position with great benefits and career opportunities in sunny Lisbon.

German-speaking Customer Service in Lisbon

We are looking for German speakers to provide high-quality customer service for a top company in the world!  If you love to help people, read on and apply!

About the Company:

The company sells a huge variety of affordable products to consumers worldwide.

They are revolutionizing the way consumers shop by providing a personalized and entertaining experience accessible to all through their mobile devices.

They provide a discovery-based shopping experience that mirrors consumers' shopping for years in brick-and-mortar stores. Through increased interaction, their technology gets to know its users and curates a product feed that is personalized to them. 

Their merchants continually expand their product selection to provide more diversified products at highly competitive prices.

✅ The Profile:

- Native in German with fluent English (A2)

- Strong focus on customer needs

- Able to balance a customer-oriented and a results-driven approach

- Strong communication, problem-solving and active listening skills

- Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment

❤ Your responsibilities:

- Identify customers needs to diagnose and resolve problems

- Solve customer queries and concerns regarding the company’s products as well as deliveries, returns, refunds 

- Use a multichannel approach to speak with customers (voice, email, social media)

- Cross and upsell additional products

- Handle calls from customers who have ordered or bought product/s

- Offer support on queries regarding product availability

- Assist with click and collecting orders

- Ensures timely and efficient resolution of customers’ inquiries

✨ Benefits:

- Full-time position

- Long-term contract 

- Competitive salary + bonus 

- Extra incentives and over achievement bonus

- Real growth opportunities to progress in your career

- Relocation Package for candidates coming from abroad (Includes flight reimbursement, Hotel / Airbnb, transportation, restaurant, car rental, food shopping ticket)

- Receive a bonus for referring your friends

- Possibilities to grow inside the company 

Work for a top market platform that aims to expand its business. Live in a vibrant and historical city, explore Lisbon and have the best time discovering new places and meeting new exciting people! Don’t miss this chance to kick off an international career and move to sunny Portugal.

Extra Informationen

Status

Inaktiv

Ausbildungsniveau

Andere

Standort

Bundesweit

Arbeitsstunden pro Woche

0 - 40

Tätigkeitsbereich

Kundenservice

Führerschein erforderlich?

Nein

Auto erforderlich?

Nein

Motivationsschreiben erforderlich?

Nein

Sprachkenntnisse

Deutsch