Customer Care Agent (f/m/x) in English and French (E-mails only) in Berlin

Our client is changing the way we travel across Europe. On their platform (mobile, app or desktop) you can compare and book trains, buses and flights to anywhere in Europe. By offering transparent pricing and easy booking, our client makes travel planning simple and flexible. In order to improve the customer experience we are searching for a smart and well organised Customer Care Agent (f/m/x) on short-term basis with exceptional English and French language skills.

What are you going to do

Your role as Customer Care Agent (f/m/x) includes:

  • Answering travellers' inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)
  • Communication with customers though E-mails only! 
  • Deliver and maintain a high level of service and customer satisfaction

What we offer:

  • An office in the centre of Berlin’s thriving startup scene
  • 11 Euro / hour
  • Morning shift (9-14) or evening (17-22) shift
  • Flat hierarchies and everyday opportunities to learn, grow, and develop
  • A diverse team of over 40 nationalities

What we ask:

  • Enrolled in a state-recognized university
  • No minimum education required
  • Written English and French skills on a native level is essential; additional languages are always valued
  • Well organised with a constant drive to optimise processes
  • Superior communication and problem solving skill
  • Previous experience in customer service or sales is considered a plus

Apply

Do you have any questions regarding the open position as Customer Care Agent (f/m/x)? Feel free to contact Nathalie dos Santos +49 170 7894275.

We are looking forward to hearing from you!

Extra information

Education Level
Hauptschule, Realschule, Fachabitur, Abitur, Hochschule/Universität, Andere
Location
Berlin
Working hours per week
20 - 20
Type of Contract
Nebenjob/Wochenendjob
Salary indication
11,00€ pro Stunde
Responsible for
Responsible for customer care through Email only
Published at
16-02-2019
Type of Job
Kundenservice
Full UK/EU driving license preferred
No
Car Preferred
No
Cover Letter Required
No

Berlin | Bundesland Berlin | Jobs im Kundenservice | Kundendienstmitarbeiter | Nebenjob/Wochenendjob | Hauptschule | Realschule | Fachabitur | Abitur | Hochschule/Universität | Andere

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